Help Desk Asset Management Software

Network Management, Server Management, Application Management, Help Desk Software – ManageEngine

ManageEngine is an innovative producer of Enterprise IT Management Software, offering high-end functionality of large network management frameworks at cost-effective prices to enterprises world-wide. With more than 40,000 Customers Worldwide, including 3 out of every 5 Fortune 500 companies, we are the fastest growing alternative to traditional network management frameworks.

ManageEngine offers simple, easy-to-use IT Management products at a price that every business can afford. It is thoughtfully built with SMBs in mind and eventually scales for large businesses. The ManageEngine
90-10 promise gets you 90% of the features of the Big 4 at 10% of the price.

More than 40000 customers from 190 countries use ManageEngine for
ENTERPRISE IT MANAGEMENT

ManageEngine, makers of a globally renowned suite of cost effective network, systems, applications and security management software solutions, today announced the beta availability of ServiceDesk Plus On-Demand, an ITIL-ready help desk and asset management solution delivered as an online web service (SaaS).

Designed for small and mid-size businesses as well as mid-size enterprises, ServiceDesk Plus becomes even more valuable in a SaaS delivery model, cutting customers’ up-front investment in service management software by 100 percent and significantly lowering ongoing costs with a pay-as-you-go pricing model.

ServiceDesk Plus On-Demand features automated trouble ticketing and facilitates the streamlining of IT services through ITIL best practices. The web-based suite includes Incident Management, Problem Management, Change Management, Release Management and a Configuration Management Database (CMDB), helping reduce the complexity of workflows in production and making it easier for IT administrators to run effective helpdesk operations.

Additionally, ServiceDesk Plus contains a number of features designed to aid help desk professionals in their day-to-day responsibilities, including a self-service portal for technicians to identify solutions quickly, a knowledge base containing a repository of proven fixes, auto-routing of requests, email status updates, service level agreement management, multi-site support, enhanced reporting capabilities and more.

The ManageEngine solution is unique in that it also allows administrators to manage and track assets across the enterprise with the integrated Asset Management, Purchase Management and Contracts Management modules.

Because ServiceDesk Plus On-Demand is offered as a service, IT administrators sign-up for and begin using the application in only a few days. There is no need to provision and configure new servers and no software to install, resulting in zero capital expenditure. The SaaS delivery model also means IT managers will enjoy hassle-free upgrades, staying up-to-date with the latest application version at no additional cost. This pay-as-you-go pricing model, combined with the ability to scale services up or down as needs dictate, offer enormous flexibility to customers.

Hosted in SaaS-70 and Safe Harbor compliant data centers, ManageEngine services offer a high level of security for customer data.

ManageEngine is the leader in low–cost enterprise IT management software. The ManageEngine suite offers enterprise IT management solutions including Network Management, HelpDesk & ITIL, Bandwidth Monitoring, Application Management, Desktop Management, Security Management, Password Management, Active Directory reporting, and a Managed Services platform. ManageEngine products are easy to install, setup and use and offer extensive support, consultation, and training. More than 40,000 organizations from different verticals, industries, and sizes use ManageEngine to take care of their IT management needs cost effectively.

About the Author

ZOHO Corp. started of by building SNMP APIs and Network Management Platforms for Network and Element Management Systems for the Telecom domain way back in 1996. WebNMS Framework was rated #1 EMS/NMS Platform for Telecoms and is a carrier grade platform with over 1000 Man Years of development. During the dot com burst and telecom slowdown, early 2000s, ZOHO Corp. diversified in to the Enterprise IT Management space.

ManageEngine as a brand targeting Enterprise IT Management was born. The carrier grade platform used for large telecoms was used as the basis for the new products in the IT Management Space. Today ManageEngine has over 20 products that covers many key areas for effective IT Management.

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