Contact Center Management Software
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Calendar Creator Ultimate Organizer $5.45 CALENDAR CREATOR ULTIMATE… |
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Best Software ACT! 6 for 2004 $97.37 Act Software with enable you to manage all of your customer information in one place, stay on top of your shedule, quickly send personalized letters, faxes, and e-mail, confidently meet your sales goals, and safely share information with your team! Getting result doesn’t get any easier!… |
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Service Desk Scheduler $299.00 Tired of searching for a valuable yet affordable scheduling tool for your Service Desk, Help Desk or Call Center? Service Desk Scheduler is the answer. Service Desk Scheduler is a scheduling tool that uses your historical data with Erlang calculations to determine coverage needs. You simply supply your call history and service level information and Service Desk Scheduler provides you with the requ… |
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GlobalSat TR-203 Personal Tracker $189.95 Feature: # High sensitivity GPS chipset # Combination of GPS and GSM/GPRS wireless network. # Quad-band GSM (850/900/1800/1900MHz) and GPRS class10. # Quick GPS feature that reduce the time to locate your position. # Built in buffer storage and data logger capability to record up to 10,000/150,000 positions data. # Position tracking function: locate with preset time interval or one time report via… |
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New Intuit Quickbooks 2011 Pro 3 User Financial Management Retail CD-ROM PC Platform Supported $914.48 QuickBooks Pro 2011: Everyday Tasks Made More Efficient. Easy to Set Up, Easy to Learn, Easy to Use. Organize Your Finances All in One Place. Manage Customer, Vendor, & Employee Data in One Place. Stay on top of your business by customizing your Company Snapshot. See at a glance year-over-year income and expense trends, income and expenses details, and top customers. Securely download bank and cre… |
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Call Center Operation: Design, Operation, and Maintenance $41.37 Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology tools for workforce management, workshop examples… |
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Call Center Forecasting and Scheduling : The Best of Call Center Management Review $16.95 Call Center Forecasting & Scheduling There is simply no way to establish and operate an effective call center environment without a solid understanding of the principles behind forecasting, staffing, scheduling, service level, queuing dynamics and real-time management. Originally published in the pages of Call Center Management Review, these articles were selected for their educational value, pra… |
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Tele-Stress – Relief For Call Center Stress Syndrome $9.84 This book will help telephone professionals to: – Reduce on-the-job telephone stress – Enhance telephone communications skills – Build stronger customer relationships over the telephone – Learn practical, common sense telephone strategies that really work ; Stress in call centers is a big problem. Calls from irate customers are the leading cause of Tele-Stre… |